Returns & Exchanges
At White Rose Tools, we stand behind the quality of our equipment and offer a 30-day return window for items in their original, unused condition. We aim to ensure every professional and hobbyist is fully satisfied with their purchase through a seamless exchange process.
Initiate Your Request
Contact our support team or visit our online portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the tool in its original manufacturer packaging, ensuring all manuals, accessories, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for your records.
Inspection and Refund
Once our warehouse team verifies the item's condition, we will process your refund or dispatch your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing